The Client
The client is a regional bank in the USA with $75 billion in assets.
What the Company Needed
A roadmap to transform its commercial lending function into a best-in class capability.
How We Helped
A holistic approach that includes people, processes and technology. We defined measurable objectives, assessed the current commercial lending function, identified gaps, and recommended solutions such as automation, AI tools such as natural language generation and implementing robotic process automation. Quantifiable impact of all solutions was also documented and shown to the client.
Over a period of one year, the establishment and implementation of the plan was prioritized in high impact areas. We also developed a financial impact model to calculate the cost and benefits of each solution so that clients can prioritize according to their requirements sequencing of implementation.
Benefits Company Got
30% time savings for Relationship Managers, meaning they have more time to look for new businesses and deepen existing customer relationships for cross selling. 50% reduction in cycle time to close & finance commercial loans from 26 days to 12 days The efficiency of the credit process increased by 40% and opportunities for cost savings avoided duplicity in commissions, equipment, personnel and other compliance expenditures.