Reporting To- AVP/VP

Responsibilities

• Process review calendar with due priority basis statutory & regulatory guidelines, market benchmarking along with timely closure of actionable
• ARIS BPM Modelling and Management
• Work in partnership with business stakeholders to simplify / reengineer processes, improve efficiency and customer experience
• Identify non-documented processes and plan documentation closure with detailed FMEA, Controls, and Metrics etc.
• Collaborate with Risk & Audit function to build robustness in the process & ensure regular review with the functions
• Identify process improvement areas from FMEA, VA / NVA analysis on the process
• Communication plan for roll out of new processes / changes to existing processes
• Content preparation and delivery of BPM training including process design, documentation, FMEA etc. for team and stakeholders
• Drive BPR & Process improvement projects including need identification, review, implementation closure and sign offs
• Partner with stakeholders to identify project opportunities through boot camp, brainstorming, workshops etc.
• Establish benefit realization, tangible outcomes with requisite sign off on agreed parameters

Key Requirements

• Education: Graduate / Post Graduate / MBA Experience: 0-10 years
• Strong understanding and hands on experience of process design and documentation attributes like FMEA, RACI, Metrics, Input Output, SIPOC, Swim Lane diagram, Business rules, Exceptions / Deviation matrix, VA / NVA analysis, Value Chain Mapping & Analysis, Customer Journey Mapping, BPMN notations, Process flowcharts using Excel / Word / PPT / MS Visio
• Exposure to BPM tools like ARIS, Signavio, New Gen, GBTech BIC, Process Model etc.
• Exposure to As Is – ‘To Be’ mapping projects / assignments with change management and transition
• Certified Lean Six Sigma Green Belt. Must have worked on BPR & Process Improvement projects